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Beautycounter Reviews

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Overall Rating

4.3
10 Reviews
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About Beautycounter

Beautycounter is a company that offers a wide range of products including skin care, makeup, bath and body items, and more. They focus on providing clean beauty and safer skin care for all skin types. They meticulously screen their ingredients for safety, ensuring that customers' beauty rituals come with peace of mind. Some of their notable products include the Reflect Effect AHA Smoothing Facial Mask, Sheer Genius Conditioning Lipstick, and Dew Skin Tinted Moisturizer. They also offer a variety of other products such as serums, creams, mascaras, and cleansers. Products can be purchased through one of their independent consultants, online at their website, or at one of their store or pop-up locations..

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Beautycounter Customer Reviews (10)

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Oscar Hussain
Oscar Hussain
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Feb 15, 2023
Bianca Sousa
Bianca Sousa
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Feb 14, 2023
Diogo Barbosa
Diogo Barbosa
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Feb 14, 2023
David Maestas
David Maestas
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Feb 13, 2023
Elaine Palacios
Elaine Palacios
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Feb 13, 2023
Doris Buelow
Doris Buelow
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Feb 13, 2023
Karen Vest
Karen Vest
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Feb 11, 2023
Jolynn Webb
Jolynn Webb
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Feb 11, 2023
Þormar Pálsson
Þormar Pálsson
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Feb 9, 2023
Fay Vargas
Fay Vargas
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Feb 9, 2023

Beautycounter Customer’s Q&A

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Beautycounter FAQs

FAQ

How do I become an independent consultant for Beautycounter?

To become an independent consultant for Beautycounter, you can follow these steps:

  1. Sign up on the Beautycounter website by going to beautycounter.com/join and selecting “Join Now” to enroll.
  2. You will receive a Personalized Website available to the public to accept orders and enrollments, and access to a full-featured mobile app.
  3. You will also get one year of access to the Consultant technology platform "Behind the Counter" which allows Consultants to manage their sales and teams, access training and tools, and more.
  4. As a Consultant, you will receive access to on-boarding and development training, as well as coaching and mentoring from Beautycounter.
  5. Consultants may purchase most of the products at a 25% savings.
  6. Consultants have the opportunity to earn up to 35% commission on sales to their Clients and Band of Beauty Members.
  7. In addition, Consultants who enroll other Consultants may earn bonuses and override commissions for mentoring and leading their teams.
  8. Beautycounter also offers special bonuses and exciting incentives, including trips, exclusive Beautycounter items, and access to invitation-only events.
  9. Once your Consultant Application and Agreement has been accepted, you will be sent a confirmation email. Your mentor will be informed that you’ve joined his or her team, and you’ll gain access to the Consultant platform.

Please note that there are some requirements to become a Beautycounter consultant. You must be at least 18 years old, you must live in the United States or Canada, and you must pay a $98 (USD) enrollment fee. To get started as a Beautycounter consultant, you need to purchase a digital enrollment kit for $50. This gives you a personal website, access to Behind the Counter training materials, and a 25% discount on all products. The only requirement Beautycounter has is that you sell at least $1,200 every six months to stay an active consultant. This includes your own purchases as well, so hitting this number is not very hard. If you don’t hit that number in six months, it’s no big deal.

FAQ

About beautycounter.com Prices and Cost?

Beautycounter offers a range of skin care, makeup, bath and body products. Some of their standout products include the Adaptive Moisture Lotion priced at $49 and the Brilliant Brow Gel priced at $24. They also offer a membership program that includes perks such as free shipping on qualifying orders of $100+, 10% product credit on applicable orders year-round, and a welcome gift valued at $49+ when you spend $50+ in product purchase upon enrollment. This is all for a yearly fee of $19. If you're interested in becoming a Beautycounter Consultant, there is a yearly fee of $50. This fee provides ongoing access to the Consultant platform, including a personal website, mobile app access, digital materials, and one year of access to their Consultant technology platform. They also offer a 20% discount on your first order with a specific code. Please note that prices may vary depending on the product and any ongoing promotions or discounts..

FAQ

How do I become a Beautycounter Consultant?

To become a Beautycounter Consultant, you can sign up by going to the Beautycounter website and selecting “Join Now” to enroll. This includes the following benefits:

  • A Personalized Website available to the public to accept orders and enrollments.
  • Access to a full-featured mobile app.
  • One year of access to the Consultant technology platform "Behind the Counter", which allows Consultants to manage their sales and teams, access training and tools, and more.
  • Access to on-boarding and development training, as well as coaching and mentoring from Beautycounter.
  • Consultants may purchase most products at a 25% savings.
  • Consultants have the opportunity to earn up to 35% commission on sales to their Clients and Band of Beauty Members.
  • Consultants who enroll other Consultants may earn bonuses and override commissions for mentoring and leading their teams.
  • Beautycounter also offers special bonuses and exciting incentives, including trips, exclusive Beautycounter items, and access to invitation-only events.

Once your Consultant Application and Agreement has been accepted, you will be sent a confirmation email. Your mentor will be informed that you’ve joined his or her team, and you’ll gain access to the Consultant platform. There, you’ll find information about the training and special bonuses available to brand new Consultants.

FAQ

About beautycounter.com Popular Products and Services?

Beautycounter is a brand that is well-known for its high-performance products that are both effective and clean. The brand was founded by Gregg Renfrew in 2011 and is based in Santa Monica, CA. Beautycounter's most popular product is the Counter+ All Bright C Serum. The brand is also known for its commitment to being as green and clean as possible. Every year on March 4, which is Beautycounter's anniversary, the brand travels to Washington, DC, to hold meetings on Capitol Hill and ask lawmakers to support better beauty laws. Other standout products include the Adaptive Moisture Lotion and Brilliant Brow Gel. The brand adheres to the highest standards of social and environmental performance, public transparency, and legal accountability. It has a list of 1,500 questionable or harmful chemicals that are never used in their products, known as "The Never List". The brand is a certified B-Corp and has become synonymous with the clean beauty movement..

FAQ

How does Beautycounter ensure its products are clean and safe?

Beautycounter is a skincare and cosmetics brand that is committed to creating safer makeup for both individuals and the planet. The brand restricts over 1,800 toxic ingredients from its product formulas. They have rigorous standards when it comes to every aspect of their product; they formulate with safe ingredients, source ethically, and use packaging that’s fairly sustainable.

The brand has 12 safety standards that formula and manufacturing partners must adhere to, like “responsibly sourced raw materials,” “100% ingredient transparency,” and “going beyond regulatory standards.” The brand also works with in-house scientists and third-party researchers.

In terms of packaging, Beautycounter uses FSC-certified paper for paper packaging and product literature. Plus, product packaging, including shipper boxes and filler paper, is recyclable in most communities in North America. Beautycounter also rigorously screens every packaging material for potential safety and environmental concerns.

Beautycounter’s products are designed with safety in mind, especially for those who might be extra vulnerable – like pregnant women and babies. They screen and assess each of their ingredients for 23 distinct, safety endpoints, including reproductive toxicity.

In terms of sustainability, the brand has pledged to be carbon neutral by 2030 and to use sustainable packaging exclusively by 2025. They also sustainably source complicated ingredients, too—like mica, vanilla, and palm oil.

FAQ

Who owns Beautycounter?

The Carlyle Group, a global investment firm, acquired a majority stake in Beautycounter. This partnership was announced by Counter Brands, LLC, the parent company of Beautycounter. The transaction valued the company at $1 billion. The founder of Beautycounter is Gregg Renfrew..

FAQ

About beautycounter.com Payment Method?

Beautycounter.com accepts several forms of payment. They accept all major credit and debit cards, as well as Paypal/Venmo, Apple Pay, and Klarna. Please note that International Cards do not apply and Prepaid Gift Cards are not supported through their Checkout Systems.

For Paypal/Venmo, you can use Venmo to pay for your order in the US only from a mobile device, if you have linked your Venmo and PayPal accounts and have the Venmo app installed on your mobile device.

As for Klarna, it provides customers with the option to pay for their purchase in 4 interest free installments. This option is available for orders over $35 and below $1,000 USD or CAD, including taxes and shipping. The first payment will be taken when the checkout is processed and the remaining 3 payments are automatically taken every two weeks.

FAQ

beautycounter.com Return Policy?

Beautycounter is confident that you'll love everything you purchase. However, if you aren't satisfied with a product for any reason, simply return the unused portion within 60 days from the ship date. Products returned within 60 days of the original order ship date are eligible for a full refund of the price you paid for the product and applicable taxes. Please note that online purchases cannot be returned through their retail stores.

As for the shipping policy, Beautycounter orders are processed, shipped, and delivered on business days: Monday–Friday (excluding weekends and major holidays). During peak season (November-December), please allow up to 5 business days for processing depending on order volume and product availability. Their goal is to deliver orders within 8 business days (excluding weekends and holidays) and they have been working hard to achieve this by implementing “zone shipping”. This is when the warehouse ships out orders located further from their facilities first, and those closer to their facilities a bit later. This ensures a larger percentage of orders arriving to their consultants and your clients/members within the 8 day shipping window. If your order is not delivered within 2-3 weeks from the ship date, they recommend contacting Counter Support via Chat so they can look into this for you..

FAQ

What is the contact information of Beautycounter?

The contact information for Beautycounter is as follows:

  • Phone Number: 1 (888) 701-9899. The phone line is open from Monday to Friday, 6:00 am to 4:00 pm PT. On Saturdays and Sundays, the phones are closed.
  • Live Chat: Available from Monday to Sunday, 6:00 am to 4:00 pm PT.
  • Email: You can submit an email at any time and they will get back to you soon. The email hours are from Monday to Friday, 6:00 am to 4:00 pm PT, and also on Saturdays and Sundays, 6:00 am to 4:00 pm PT.

Please note that the times are in Pacific Time (PT).

FAQ

How do I track my order from Beautycounter?

To track your order from Beautycounter, you need to log into your account and click on the My Orders tab. If you are not a registered user, you can check the status of your order by calling their consumer care team. Please note that during sale periods and promotions, delivery dates may be longer. For the most up-to-date delivery estimate, check the tracking number found on your shipping confirmation email. If the package has not been recovered after the 3rd day from delivery, please reach out to Counter Support Via Chat with the following information: Order Number, Confirmed delivery address. They will then be able to look into the situation further and assist in sending a replacement if applicable. If the package has had no movement for 10 days, please reach out to Counter Support Via Chat for assistance.

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